Returns & Refund Policies

Thank you for trusting Bucket of Bread (BoB) to provide you with high quality dough mixes and other fun stuff from the store.  BoB has established this policy to ensure you can shop online with confidence and trust.

30 Day Guaranatee.png

​Bottom Line Up Front on the Guarantee

If you are not satisfied with your Bucket of Bread purchase, we'll figure out how to make it right or give a refund.  You are purchasing from Bucket of Bread at a very low risk for anything going wrong.  The Bucket of Bread approach is we communicate and try to figure out what happened together... and everything will happen to make it right.

Timeline

If BoB did something wrong concerning your order, please address it within 30-days from placing your order, BoB will replace the product entirely or provide you with a refund for the full purchase price.  To start the process, please have your order information from your email receipt readily available and use the contact form found on the website to send an email message.

Delivery Mistakes

While delivery mishaps are not always likely to happen, please accept BoB's apologies and thanks for understanding the situation.  All buckets sent are United States Postal Service (USPS) insured and sent US Priority Mail with tracking information set to your email on file.  Deliveries may take 2-5 days to reach you.  Please understand if the order address is incorrect, this is a terribly unfortunate mistake.  Please check your delivery address carefully when making an order.

Tracking Shows Delivered

When the tracking for your package is updated as "delivered" by the postal carrier, it triggers an automatic email from BoB to let you know about the new status.  Sometimes, a package will be marked as delivered by the shipping carrier prematurely.  If you receive the delivery email but have not received your package, please note that USPS delivery vehicles use GPS which may automatically update a package as "delivered" prematurely.  Please wait another business day, as the package could have been marked as delivered by mistake, and will arrive on the following business day.

Lost or Stolen Packages

If, for some strange reason, there is still an issue with your delivery, contact the local USPS post office.  Contacting your local post office, and not the USPS hotline is better as they are able to provide quicker, and personal services.  Key questions to ask them are who delivered the package and for the details of that day's delivery.  The USPS is accustomed to these types of questions, and will generally provide helpful information.

Your Bucket of Bread Packages Are Insured

Remember, Bucket of Bread packages are insured.  If you need to further communicate with BoB regarding your packages, please have the USPS case number and as much information as possible.  All of the Bucket of Bread contact information is in your email receipt and in the footer of this web page should you need it to file an official claim with the USPS.

Official USPS Reports

To file a USPS official report or incident involving your missing package, please visit the USPS Missing Mail Website for more information.  Then, follow the steps found at the USPS Claims Page to receive a case number.  Alternatively, you can contact the USPS customer care at 1-(800) 275-8777.  

Additional Warranties

BoB doesn't have control over any of the handling, long-term storage conditions, or methods used in preparing or baking your dough once received.  There aren't any additional warranties expressed or implied so liability is limited to a refund of the purchase amount or replacement of the product when applicable.  Due to the perishable nature of these food products, please do not mail back any return items as BoB does not use such buckets for resale.  

3rd Party Sales

Swag items are processed through a 3rd party company at PRINTFUL.COM.  All sent products are marked with Printful's return address for your convenience.  The estimated delivery time for an order is calculated by the average fulfillment day of 2-7 business days plus the shipping time for the destination. You can check the average shipping time for each location here: 

https://www.printful.com/shipping 

For the US, it would take an average of 13 business days.

3rd Party Returns

All sent products (Bucket of Bread Swag) are marked with Printful's return address for your convenience.  If a product is returned, it will come back to Printful and they will place it into a temporary returns classification for 28 days at no cost. During this time, you'll be able to change the shipping address, and you'll be responsible for shipping costs.  If there are any unclaimed returns, they will be given to charity.

###